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How we ship your products

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We pay incredible (almost maniacal) attention in preparing the package with the products you have ordered.
Our goal is to maintain:
- the quality of the products
- the freshness of the products
- the trust you are giving us!

 

Useful tips:

Make sure you provide a delivery address where there is maximum availability of a person available to collect the goods. If possible, consider, where possible, to indicate the place of work or the home of a friend or relative as the destination.

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WhenLI we ship

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Therepreparing the shipment of your plant or flower like all the most beautiful things requires time and care

for this we guarantee that the product is entrusted to the courier in 2/5 working days

The shipment of the products on Saturdays can take place but must be requested by contacting the customer assistance service.
Shipments are made on public holidays.

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Shipping fees

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• delivery in Turin: €9.90

• delivery in Italy: €14.90

• Islands delivery: €19.90

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Outside Italy, we ship to the following countries:

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• Austria

• Belgium

• Denmark

• Finland

• France

• Wales

• Germany

• Greece

• England

• Ireland

• northern Ireland

• Luxembourg

• Holland

• Portugal

• Principality of Monaco

• Scotland

• Spain

• Sweden

          _cc781905-5cde-3194 -bb3b-136bad5cf58d_           _cc781905 -5cde-3194-bb3b-136bad5cf58d_shipping costs in the countries indicated above by

          _cc781905-5cde-3194 -bb3b-136bad5cf58d_           _cc781905 -5cde-3194-bb3b-136bad5cf58d_  check with our staff at the moment

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Delivery times and methods

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Delivery of products in Italy and Europe usually takes place within 24/48 hours of shipment.
At the time of shipment you will receive an email with the link to the web page from which you can always check the status of your shipment.

We have adopted all the tools and attention necessary for the delivery service to take place within 24/48 hours of shipment, but we cannot be held responsible for delays or non-delivery caused by circumstances relating to courier disservices.
However, it will be in our interest to try to resolve any inconvenience that may arise, even for reasons beyond our reasonable control.

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Have you had any problems with the products you received?

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If the answer is yes, please proceed as follows:

1. (if you have the possibility) take some photos of the products received, to confirm any defects.

2. write to us at info@floriusshop.it or directly from the contact page here with the following information:

   • your order number and/or your surname

   • any photos you managed to take

   • the description of the problem with the quantity of the damaged product

Attention: we recommend that you proceed with the report within 24 hours of receiving the package, as these are fresh products.

Don't worry, don't be alarmed! Let's solve the problem in the best possible way!
Usually, once the problem has been verified, we proceed with the return of the products, either by creating a discount voucher for the same amount, or by refunding the amount of the goods.

The satisfaction of our customers is the fuel that drives the engine of FLORIUS FLOWERS and PLANTS, with this goal we always try to do our best!

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Terms and conditions of use of Florius

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We invite you to read the conditions below carefully, and to print and/or save them on another durable medium of your choice. This site (hereinafter the "Site") is owned by Florius.

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1. General conditions

These general conditions of sale are the only ones applicable and replace any other condition, unless written derogation. florius reserves the right to modify these general conditions of sale, it is therefore necessary to read them again before placing an order on the site www.floriusshop.com These modifications will be immediately enforceable against the Customer, starting from their diffusion and cannot be applied to concluded contracts previously. florius considers that, by confirming his order, the Customer has read and accepted without reserve the present general conditions of sale. The methods of transport and payment are listed in detail in the relevant sections and are to be considered an integral and essential part of this contract. The methods of processing personal data (privacy) are listed in the relevant section and are also to be considered an integral part of this contract.

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2. Registration on the site

In order to proceed with purchases on the Site, it is necessary to register on the Site. All other activities that the user can perform on the Site do not require registration.

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3. Sale prices on the Site

All prices displayed on the Site are inclusive of VAT. They are net of transport costs and any discounts due to promotional codes.   reserves the right to make changes to the sale prices at any time and without notice of any kind.

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4. Invoicing and accompanying documents

Each order will be accompanied by a regular commercial invoice or in any case by another accompanying document and/or a regular receipt.

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5. Products

The images of the products on the Site are to be considered purely illustrative and not binding. The weights of the products offered on the Site are to be considered indicative. The actual weight is determined only when the product is prepared, and can vary up to 20% more or less than what is indicatively proposed on the Site. However, the price will not undergo any variation with respect to what is indicated at the time of the order. Unless otherwise indicated in the description, or in the product title, the category of products on sale is to be considered "First".

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6. Order acceptance

The order sent by the Customer will be binding for www.FloriusShop.com only if the entire order procedure has been completed regularly and correctly without any highlighting of error messages from the Site. In your e-mail box the The customer will receive confirmation of the order placed with a summary of the products, the relative prices and the general and particular conditions applicable to the order itself.

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7. Cancellation of the order

In addition to the provisions of point "8", the Customer can cancel the entire order only within 24 hours before the working day following the sending of the order. Any cancellation request received by florius beyond the permitted terms will be considered non-applicable. There is no modification of an order already received by florius, it will therefore be necessary to cancel the incorrect order and subsequently repeat the purchase of the desired products from the Site. To cancel an order, you must send an email using the appropriate form to contact us, indicating the exact order reference number.

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8. Right of withdrawal

In accordance with the provisions of Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Consumer Customer, if not satisfied with the products or the content of the services purchased from the Seller, can return the same products or waive the right to provide the services and obtain a refund of the price already paid in prepayment location.

Method of exercise: To this end, the Customer must contact the Seller within 14 days following the delivery of the products or within 14 days following the purchase of the services, by sending a communication containing all the necessary and useful information for correct processing of the return and refund procedure.

This communication must necessarily contain all of the following: a. the express will of the Customer to withdraw in whole or in part from the purchase contract; b. the number and copy of the document (invoice - transport document) proving the purchase of the order with respect to which you intend to exercise the right of withdrawal; c. the description and codes of the Products with respect to which the right of withdrawal is exercised. The refund, including shipping costs, will be made by the Seller within 14 days of receipt of the communication via registered mail mentioned above.

Following receipt of the communication with which the Customer communicates his willingness to exercise the right of withdrawal, the Seller, having verified that the requirements indicated above are met, will agree, also via e-mail, with the Customer the methods with which to carry out the return of the products.

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9. Payment

The purchase can be settled by credit card, PayPal, bank transfer or cash on delivery (cash on delivery). Please refer to the specific section for further information.

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10. Delivery

For deliveries to the home indicated by the customer, florius uses the private carrier. Please refer to the specific section for further information.

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11. Privacy

florius will process the Customer's personal data in compliance with art. 13 of Legislative Decree 196/2003 regarding privacy as specified in detail in the information in the sectionPrivacy, to which reference is made for further information.

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12. Disclaimers

The information provided on the website www.floriusshop.com and on other websites belonging to florius. possibly connected are of a general nature and for informational purposes only,

The notions and any information on the physical benefits due to the consumption of the products described on the site are for illustrative and informative purposes only.

None of the individual contributors, system operators, developers, sponsors of florius or any other party related to florius can be held responsible for the results or consequences of any use or attempted use of any of the information or misinformation contained within the website www.floriusshop.com.

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13. Force majeure

florius will make all necessary efforts to fulfill its obligations. However, florius cannot be held liable for delays or non-delivery caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural disasters and any other event which makes the production, transport or delivery of products impractical.

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14. COMPETENT COURT

These Conditions of Sale are governed by Italian law. For anything not specifically indicated in these Conditions, reference is made to Legislative Decree 185/99 "implementation of directive 97/7 on the protection of consumers in respect of distance contracts". For any dispute concerning these Conditions or the sale of products, the Court of Turin will be competent.

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Payment methods

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How to pay for your purchases on Florius

You can use various payment methods to make purchases on our site in a completely secure way. The unaccepted payment methods listed below cannot be used to purchase items sold on www.floriusshop.com

The following cards are accepted:

• Visa

• Visa Electron

• postepay

• MasterCard

• International Master

• Card Yes

• other rechargeable credit cards
   

Pay with PayPal

PayPal is a secure online payment system which requires the opening of an account with PayPal.
PayPal is a fast and secure payment system. We invite you to consider opening a PayPal account. You can do it with a few clicks directly on the paypal site.
Concluding a purchase with this type of payment, a page on the PayPal site will be displayed where you can enter your personal e-mail address and password for your PayPal account, or access the procedure for creating a new one. After registering, it is possible to proceed with payments via PayPal without having to re-enter the data, even for subsequent purchases. By choosing to pay with PayPal, the amount is charged directly to the assigned credit card (Visa, Visa Electron, Mastercard) or prepaid card (PostePay). PayPal protects buyer information.
A confirmation email from PayPal will be sent to each transaction made with this method. The order amount is charged to the PayPal account at the time of order acquisition. In case of cancellation, the amount is refunded to the customer's PayPal account.

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Cash on delivery

Payment can be made in cash to the courier upon delivery. Payment on delivery costs €2.90. It is possible that when an order is placed by selecting cash on delivery, the customer may receive a telephone call from our staff, to verify the real intention to purchase the products, in order to avoid misunderstandings at the time of delivery of the ordered products.

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Bank transfer

By choosing this payment method, once the order has been placed, the following procedure must be followed:

• the bank transfer must be made within 3 working days of placing the order (under penalty of cancellation of the order);

• the reason to be reported on the bank transfer must indicate: the number and date of the order, the name and surname of the originator and the credit currency for the beneficiary must be the same as the date of execution;

• the bank transfer must be made in favor of:

Beneficiary:

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